The purpose of this guide is to enhance communication and, at the same time, help reduce the literacy demands patients face in hospitals and health centers. This guide focuses on key activities and tasks undertaken by both visitors and patients when they enter a healthcare facility. Patients and visitors will need to find their way to and around your facility, locate departments and offices, make use of materials given to them, fill out needed forms and questionnaires, as well as speak to staff. They will be expected to apply literacy skills to the tasks at hand.
The guide and the review tools found within it offer an approach for analyzing literacy-related barriers to healthcare access and navigation. The findings of such a review could spark discussions and help shape strategies to eliminate literacy barriers and enhance health literacy.
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