PROJECTS

Massachusetts Adult Literacy Hotline

CLIENT

MA Department of Elementary & Secondary Education

LOCATION

United States

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Through World Education’s management of the Massachusetts Adult Literacy Hotline, we support adults in advancing their personal, career, and educational goals by connecting them with adult education classes and programs in their communities. The Hotline provides information to adult learners and volunteers about adult basic education (reading, writing, and math), English for Speakers of Other Languages (ESOL), family literacy, citizenship, adult diploma programs, and high school equivalency preparation and testing sites.

Through our website and multilingual call center, the Hotline provides referrals to over 300 adult education programs that offer one-on-one tutoring, small-group, or classroom instruction to adult learners. Along with links to the state’s MassHire career centers and child care programs licensed by the Department of Early Education and Care, the Hotline also provides pathways for volunteers to connect with programs.

Informational flyers are available on the website in the 16 most common languages spoken by Massachusetts residents, and the call center has the capacity to provide translators in 200 languages.

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