How Are We Doing? An Inquiry Guide for Adult Education Programs

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What difference are we making?
How do we know?
How can we show it?

These questions about program performance are asked by adult literacy and ESOL teachers, program administrators, and funders.

This guide is designed to be used by local adult education programs to facilitate a systematic inquiry process answering these kinds of questions. In this process, program staff take part in activities that involve them in identifying and clarifying program goals, examining current documentation processes, addressing the challenges of performance accountability and outcomes documentation at the program level. They produce a number of documents that their program can use (a) to make a decision about implementing ongoing improvement work and (b) to conduct this ongoing work.

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