Holyoke Community College (HCC) operates beginning to advanced ESOL programs in Springfield and Ludlow, Massachusetts, and ESOL workforce development courses (Nurse Aide/ Home Health Aide/ESOL, Culinary & Hospitality/ESOL, and Accelerated Career English) in Holyoke. Ordinarily, students are drawn from 16 Western Massachusetts communities, though during the pandemic, in 2020–2021, remote and online classes attracted students from 55 Massachusetts communities. Beginning in Fall 2020, HCC added a pay-for-performance ESOL program, funded by Massachusetts Department of Elementary and Secondary Education.
This case study features Holyoke Community College's remote ESOL program design during COVID and student onboarding and persistence supports. It also highlights teachers' approaches, digital learning and supports for children's basic needs, among others, while also providing indicators for effectiveness.
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